Information We Collect

If you reach out for corporate floral arrangements or gift services, we collect information you supply willingly. This includes your name, business name, email, phone, delivery addresses, and specific requirements for your floral needs. We also collect payment details when placing orders, though processing occurs securely with our payment partners.

For corporate clients, we may gather extra business data like company registration, preferred delivery times, and budget needs to tailor our service accordingly.

Our site automatically gathers technical details when you visit, such as IP address, browser, device info, and navigation patterns. We use this to enhance performance and learn how clients discover our services.

How We Use Your Information

We mainly use your information to complete orders and deliver strong customer support, including order processing, coordinating deliveries, crafting custom arrangements, and communicating about your needs.

We also analyze data to enhance our services and the website experience, helping us identify the most valuable corporate floral offerings for clients and better serve the business community in United Kingdom.

Information Sharing and Disclosure

CoolRidgeWorks respects your privacy and does not sell your personal data to others. We share information only as needed to deliver our services or when required by law.

We may share essential information with trusted partners who assist in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.

We may disclose information when required by law, a court order, or government request, and to protect our rights, property, or safety, or that of customers and staff.

Data Security Measures

We treat the protection of your personal data with priority and deploy suitable technical and administrative safeguards to safeguard it. This involves safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.

Although we deploy robust security controls, no online transmission method is completely foolproof. We continually update our security practices to counter emerging threats.

Your Privacy Rights

You hold significant rights over your personal data. In line with applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.

If you wish to exercise these rights, contact us via the details at the end of this policy. We will acknowledge requests within a reasonable period as mandated by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ by data type and purpose of collection.

Cookies and Website Tracking

This site utilizes cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies allow us to store your preferences and assess site performance.

You can adjust cookie settings in your browser. Note that turning off some cookies may impact how the site functions. For more details on our cookie practices, please consult our Cookie Policy.

Third-Party Links

The site might include links to external sites or services. This privacy policy covers only CoolRidgeWorks and our own site. We aren’t responsible for the privacy practices of other websites.

We recommend checking the privacy policies of any third-party sites you access through links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will revise the "Last Updated" timestamp at the top of this document.

We invite you to review this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.